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Adults 18+ only · Lab-tested & batch-traceable

Herbal Holland
Legal

Delivery

Where we deliver, what it costs, when it arrives and who can receive it.

For review by our Information Officer and legal counsel before launch.

Where we deliver

Vantax (Pty) Ltd (“Herbal Holland”, “we”) delivers online orders nationwide, by courier from our warehouse, to a street address in South Africa. Some of our stores also offer click & collect, and same-day delivery nearby: the checkout shows what's available for your address. This policy is part of our membership terms.

What it costs

  • Courier delivery: R99 an order, free when your order comes to R900 or more.
  • Same-day delivery, where a store near you offers it: R65, when you order by 15:00.
  • Anything made to order for you (its product page says so) is couriered on its own in 5–8 working days, with a R100 courier fee on top, and doesn't count towards free delivery.
  • You see the delivery charge at checkout, before you pay.

When it arrives

  • Pay within 60 minutes of ordering: an unpaid order is cancelled and its stock released.
  • We pack paid orders on working days. Delivery usually takes 2–4 working days, a little longer to outlying areas.
  • If we haven't delivered within 30 days, you may cancel and we'll refund you in full (ECTA s46).

Who can receive it

Important

We deliver only to the member named on the order, in person. Everything we sell is for adults 18+, so the courier may ask to see your ID, and won't hand the parcel to anyone else or to anyone who can't show they're 18 or older.

Be there to receive it, or choose an address where you'll be: the courier can't leave it with a neighbour, at reception or at the door.

Licensed medicines are never delivered

Licensed cannabis medicines (products containing THC) are supplied only to registered patients with a valid SAHPRA authorisation, and handed over in store by an authorised dispenser. We never send them by courier.

Tracking

We send you an SMS when we receive your order and again when it's on its way, with the courier's tracking number. You can follow it in Rewards → Orders too.

If we can't deliver

  • If no one's there to receive it, or the member named on the order can't show their ID, the courier leaves a note or sends you a message and tries again on the next working day.
  • If the second attempt fails too, the parcel comes back to our warehouse and we'll contact you. We can send it again (a new courier fee of R99 applies) or cancel the order and refund what you paid for the goods.

Damaged or missing items

  • Check your parcel when it arrives. If the box is clearly damaged, you may refuse it, and the courier brings it back to us.
  • If anything is damaged, missing or not what you ordered, tell us as soon as possible: email hello@herbalholland.com with your order number and photos of the parcel and what's inside. We'll send what's missing, replace what's damaged or refund you.
  • This doesn't limit your rights for faulty goods: see Returns & refunds.

Your details

We share your name, mobile number and delivery address with the courier only to deliver your order. See our privacy notice.